Privacy Policy

1. Information We Collect

We collect information necessary to provide seamless e-commerce, dropshipping, and wholesale fulfilment:

• Contact & Identification Data: Full name, email address, phone number, and physical shipping address.
• Commercial Identity (Resellers & Wholesalers): National Identity Card (NIC) / Passport number, Business Registration details, and bank account credentials for commission payouts.
• Transaction & Order History: Products ordered, payment method preferences, delivery tracking logs, and wallet transaction ledgers.

2. How We Use Your Information

Your information is used strictly for the following business purposes:

• Processing, packing, dispatching, and tracking physical product shipments.
• Calculating, clearing, and remitting commission payouts to approved reseller bank accounts.
• Sending transactional order confirmations, dispatch updates, and OTP verification codes.
• Preventing fraudulent orders, duplicate accounts, and unauthorized payment attempts.

3. Data Security & Storage

We employ industry-standard encryption protocols (including HTTPS / TLS 1.3 and database-level encryption) to safeguard your sensitive information. Passwords are securely hashed using bcrypt algorithms, and access to internal databases is strictly restricted by role-based permissions.

4. Third-Party Disclosures

We do not sell, trade, or rent personal data to third parties. We share information only with trusted service partners under strict confidentiality agreements:

• Logistics & Courier Partners: Name, delivery address, and contact number for package delivery and COD collection.
• Payment Processors & Banking Partners: Encrypted payment metadata required to settle transactions.
• Communications Providers: SMS gateways used exclusively for OTP verification and automated delivery notifications.

5. Your Rights & Data Access

You have the right to access, update, or request deletion of your account information at any time through your Profile Settings or by reaching out to our support team.